Rubbing the magic lamp, LoungeUp transforms hotel customer service.

Jul 12, 2012
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Let’s start with me: make my wish your command. Magic lamps equipped with blue genies, unlimited wishes, and all that. What would I ask for first? Enhanced customer service that is a social experience.

Differentiating one hotel from another is no longer based on towel softness or pool access, it is based on meeting the diverse yet specific needs of guests. Memorable hospitality means brand loyalty and trust. Customer loyalty reward programs are conspicuously designed to improve service and maximize bookings. LoungeUp is more subtle.

LoungeUp Logo

Entrepreneurs Matthieu Pollet and Lionel Tressens founded LoungeUp in 2011 and developed the project during the second season of Le Camping. Recently announcing a seed round fund raising of an undisclosed amount, the product offers room service, nightlife suggestions, housekeeping, amenities and ect. just like British luxury mobile phone manufacturer Vertu – The Vertu has a £ 300,000 price tag, however, because it offers 24-hour concierge service on a Nokia phone. LoungeUp is a virtual front desk that is impersonal enough to make any request yet personal in creating a preference-based hotel experience.

The LoungeUp app is a platform also designed to analyze guest behavior based on digital activity. The user navigates the hotel services system remotely while the hotel designs a signature experience. Hotels in the LoungeUp network include Cadran Hôtel, Holiday Inn, and Villa Marie.

Download the app for free. Genie lamps not included.