All posts in Matthieu Pollet

Rubbing the magic lamp, LoungeUp transforms hotel customer service.

Let’s start with me: make my wish your command. Magic lamps equipped with blue genies, unlimited wishes, and all that. What would I ask for first? Enhanced customer service that is a social experience. Differentiating one hotel from another is no longer based on towel softness or pool access, it is based on meeting the diverse yet […]