All posts in customer service

#FrenchTechFriday: customer service becomes Crisp and clear

We have all visited websites hosting a little bubble down in a corner. We’ve grown accustomed to being able to chat directly with someone on the other side of that web page. Many services offer this practical functionality. But not that many make it as simple as the French startup Crisp.   Content is King… […]

[rant] Bouygues answers #FreeMobile "Lalala, I can't hear you"

[rant] Bouygues answers #FreeMobile "Lalala, I can't hear you"

I wouldn’t consider myself a “fan” of Bouygues – in fact, in France no one is happy with their ISP, no matter who they have. In conversations, you more often hear “Oh, you have [SFR/Bouygues/Orange], they suck!” followed shortly by a “I mean, I don’t like [not the one you have], but at least I […]